Get all the latest news on coronavirus and more delivered daily to your inbox. Casino executives in Las Vegas, NV., are deliberating certain ways to keep customers and employees safe. We have sanitized the casino even though there were no known Covid Cases at the casino and added plexi glass barriers for the protection of Cage Personnel and Guest service personnel.
Updated 5/4/2020
In the interest of the public's health and to support the ongoing efforts to contain the spread of COVID-19, we have extended the temporary closure of the Suquamish Clearwater Casino Resort until further notice. In regards to our future reopening date, we continue to follow guidelines from the CDC and local and state authorities, and our primary goal is to support the health and safety of team members, patrons, our communities, and our neighbors.
- COVID-19 was isolated from 60% of toilet sites (toilet seat, sink and door handle) from an infected patient's hospital room. Although COVID-19 is largely spread through respiratory droplets, it.
- The brand delivers accessible fashion in both of its two collections - Casino Budget featuring metals and plastics, and Casino Plus with expanded colorations made with layered acetates, and stainless steel. Ranging from traditional to trendy, the collections contain a wide variety of men's, women's, and unisex looks certain to match any style.
In planning for our reopening, we have worked diligently to implement extra safety precautions to protect your continued health and safety.
This extended closure includes the Casino gaming floor, all restaurants and bars, hotel, Angeline Spa, and Kiana Lodge.
Information about White Horse Golf Club can be found here: https://whitehorsegolf.com/course/covid-19-information/
The Masi Shop is open daily from 6am-8pm and Suquamish Village Chevron is open daily from 9am-7pm. Starting 5/4/2020, Longhouse Texaco will be open daily from 9am-7pm. Gasoline will still be available 24/7 at all three gas stations.
All casino promotions, drawings and events are postponed until further notice.
Please take care of your health and well-being at this time. We appreciate your understanding and can't wait to welcome you back soon!
Updated 4/6/2020
In the interest of the public's health and to support the ongoing efforts to contain the spread of COVID-19, the Suquamish Tribal Council has extended the temporary closure of the Suquamish Clearwater Casino Resort through May 4, 2020.
This extended closure includes the Casino gaming floor, all restaurants and bars, hotel, Angeline Spa, Kiana Lodge, and White Horse Golf Club.
The Masi Shop is open daily from 8am-8pm and Suquamish Village Chevron is open daily from 9am-7pm. Longhouse Texaco will be open on Wednesdays & Sundays from 11am-3pm for propane. Gasoline will still be available 24/7 at all three gas stations.
All casino promotions, drawings and events scheduled through May 4 are postponed until further notice.
We will continue to closely evaluate tribal, federal, state, and local recommendations and will provide updates as they become available.
Please take care of your health and well-being at this time. We appreciate your understanding during this difficult time and look forward to seeing you soon!
Updated 3/31/2020
Clearwater Casino Resort Announces Extension of Temporary Closure
As a major entertainment destination in Kitsap County, the safety of our guests, team members, and community remains our top priority. As you know, in an effort to ensure the health and well-being of everyone, Suquamish Clearwater Casino Resort made the difficult decision to temporarily close until April 7th.
Given the recent developments in the COVID-19 outbreak and community-wide efforts to prevent the spread of the virus by limiting access to entertainment facilities, on Friday, March 27, the Suquamish Tribal Council ordered the Suquamish Clearwater Casino Resort and other Port Madison Enterprises facilities to close through Tuesday, April 7th ('extended closure').
As we continue to closely evaluate tribal, federal, state and local recommendations regarding COVID-19, the estimated date for re-opening is subject to change.
Port Madison Enterprises will continue to compensate full-time employees and provide coverage for those employees enrolled in health benefits through the extended closure. As we understand the significant role our team members play in our success, it's important to ensure that they can continue to comply with the state-wide directive of staying home and taking care of their health along with their families and loved-ones.
This extended closure consists of the Casino gaming floor, all restaurants and bars, hotel, Angeline Spa, Kiana Lodge, White Horse Golf Club and the store at the Longhouse Texaco. The Masi Shop and Suquamish Village Chevron will remain open on limited hours but gasoline will still be available 24/7 at all gas stations. All casino promotions, drawings and events scheduled before April 8th will be postponed until further notice.
Updated 3/16/2020
Clearwater Casino Resort Announces temporary closure until April 1, 2020 for the Safety & Wellness of Guests and Team Members
Tribal and Port Madison Enterprises leaders announced that Clearwater Casino Resort will be temporarily closing due to the COVID-19 pandemic effective Monday, March 16 at Midnight. The Hotel will be closed Tuesday, March 17 at 11am.
As a Kitsap County entertainment destination, the difficult decision has been made to temporarily close for the remainder of the month. This measure has been considered to be in the best interest of the public's health and the ongoing efforts to contain the spread of COVID-19.
All casino promotions, drawings and events are postponed until further notice.
Port Madison Enterprises Team Members will receive compensation and health benefits during this initial two week closure
Updated 3/13/2020
As a Kitsap County entertainment destination, we continue to be committed to the safety of our guests and employees and have implemented some additional precautionary measures in light of recent health concerns regarding novel coronavirus COVID-19.
Postponed Concerts
& Safety Update
Following Governor Inslee's press conference yesterday, he invited the Washington Tribes to join him on a working session. During that call Governor Inslee explained his commitment to working with these sovereign Tribal Governments, and was hoping to consult with them on best practices to work together on this health crisis. He made it clear that he does not expect casinos to close; rather, his focus was on concerts, sporting events, and other events of that nature.
After consulting with our Suquamish Tribal Government, we've made the decision to reschedule or cancel all such events of 250 people or more through April 1, 2020.
CASINO IS OPEN
Casino operations will remain open and smaller events such as Free Live Music on Fridays & Saturdays, Paint & Sip on Saturday, Barstool Bingo on Fridays, and more, will continue as normal at this time. The Greatest Piano Men concert scheduled for Saturday March 14th, and Sebastian Bach concert scheduled for Saturday March 28th are postponed. New dates for these concerts have not yet been determined, but future information regarding these concerts will be available on our website at ClearwaterCasino.com.
TICKET REFUNDS
If you purchased tickets online through Ticketmaster to The Greatest Piano Men, or Sebastian Bach, a refund will automatically be sent to you from Ticketmaster. You'll receive a confirmation email of this refund. If you require further assistance please contact Ticketmaster at 1 (800) 653-8000. Due to the high volume of refunds nationwide, it could take up to 10 days for your refund to appear, and call wait times may be longer than normal.
If you purchased tickets at the Clearwater Casino Gift Shop, you'll be refunded in person. Bring your physical ticket(s) to the Casino Cage/Cashier to receive your refund.
GUEST & STAFF SAFETY
Just like you, we are closely monitoring new developments regarding COVID-19 (coronavirus). The health and safety of our guests and employees is of the utmost importance. We are committed to doing everything we can to make Clearwater Casino Resort a fun and safe environment for your visit.
In keeping with latest guidelines provided by the Centers for Disease Control and Prevention (CDC) and Washington State Department of Health (DOH), we are in constant communication with our employees to reinforce our sanitization safety procedures in both guest-facing and back-of-house areas.
- We are sanitizing high-traffic public areas at an increased frequency.
- Our team is performing additional cleaning of slot machines, chairs, chips, tables and other commonly touched surfaces.
- Additional hand sanitizer stations have been added throughout the property.
- All restrooms include hands-free faucets, automatic paper towel dispensers and automatic hand dryers.
These additional measures, along with our regular cleaning practices apply to the entire Casino, Hotel, Spa, Food & Beverage venues, and all other areas.
RESORT & DINING RESERVATIONS
For Hotel Reservations
If you booked by calling the hotel directly or through ClearwaterCasino.com, you may cancel your reservation 24 hours in advance with no penalty. Please contact a reservations agent at 1-800-375-6073 for assistance. Due to the high volume of calls, we appreciate your patience during this time.
For Dining Reservations
To cancel a reservation made at The Clearwater Restaurant, please call 1-800-375-6073 and enter extension 8872. If you made your reservation online you may cancel your reservations through Open Table.
The health and safety of our guests and employees is always our #1 priority. If you have any cold or flu-like symptoms, we ask that you focus on your well-being and visit us when you're feeling better. Thank you for your patience and understanding during this process.
Sincerely,
Rion Ramirez,
CEO of Port Madison Enterprises
Statement by Chris Plant, Vice President & General Manager, on the Reopening of River City Casino & Hotel
Casino Glass Las Vegas
'While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we worked closely with the Missouri Gaming Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:
Social Distancing
- Capacity on our gaming floor may be limited, but we do not expect this to impact the customer experience.
- The installation of floor decals and signage to strictly enforce social distancing guidelines will be placed in areas where lines typically form.
- Table game seating will be limited, and some slot machines will be placed out of service.
- Live music and entertainment will remain suspended.
- There will be no large drawings, tournaments, or special events.
- Beerhouse and Asia will be open for to-go orders only.
- The valet will also remain closed.
- The hotel has reopened.
Health & Safety
- Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
- Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
- Slots and table games will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
- Plexi-glass separators will be installed at the players club, cage, security podiums and other locations.
We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.'
Casino
Table game seating will be limited, and some slot machines will be placed out of service.
Masks
Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
Dining
The Beerhouse: Open for to-go orders only.
Sunday – Thursday: Noon – 10 p.m.
Friday & Saturday: Noon – Midnight
Please use casino bars or beverage servers for all drinks; self-serve beverage stations will be closed.
Asia Noodles: Open for to-go orders only
Daily: 6 p.m. – 2 a.m.
Club 38: Temporarily Closed
Cibare Bakery: Temporarily Closed
Slot Machine Glass Kits
Burger Brothers: Temporarily Closed
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1904 Steak House: Temporarily Closed
Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
Dining
The Beerhouse: Open for to-go orders only.
Sunday – Thursday: Noon – 10 p.m.
Friday & Saturday: Noon – Midnight
Please use casino bars or beverage servers for all drinks; self-serve beverage stations will be closed.
Asia Noodles: Open for to-go orders only
Daily: 6 p.m. – 2 a.m.
Club 38: Temporarily Closed
Cibare Bakery: Temporarily Closed
Slot Machine Glass Kits
Burger Brothers: Temporarily Closed
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1904 Steak House: Temporarily Closed
The Great Food Exposition: Closed
Hotel
The hotel has reopened.
The Fitness Center and valet will all remain closed.
Entertainment
All live entertainment has been suspended at this time. Greektown casino restaurant comps.
Is the Casino Open and what are the Hours of Operation?
• The casino is open 24/7.
• Beerhouse is open for to-go orders only, from noon – 10 p.m. Sunday – Thursday and noon – midnight Friday – Saturday.
• Asia Noodles is open for to-go orders only, from 6 p.m. – 2 a.m., daily.
• Burger Brothers is temporarily closed.
• Cibare Barista is temporarily closed.
• 1904 Steakhouse is temporarily closed.
• Great Food Exposition Buffet will remain closed.
How are you promoting health and safety?
We adhere to robust cleaning practices, social distancing, and encourage use of masks. We have also implemented:
1. Signage at entrances depicting a checklist of COVID-19 symptoms asking team members and guests to refrain from entering the property if necessary.
2. Guests are encouraged to sanitize their hands upon entering the property and use sanitizer stations located prominently throughout the property.
3. Signage and floor markers are installed where lines normally form for customer queuing.
4. Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to entering the property.
5. Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
6. Increased frequency of cleaning and deep cleaning high touch point areas is taking place.
Can I wear a mask or gloves for safety reasons?
Yes. Every guest that enters the casino is required to briefly show their uncovered face at the turnstile location prior to entering. Gloves are acceptable to wear.
What specifically are you doing to encourage social distancing?
Some slot machines are placed out of service and we are reducing the number of positions available at table games. Plexiglass dividers are installed at many counters. Casino capacity will also limited as needed.
What happens if the casino gets full?
Contingency plans are in place and include queuing lines at the entrances, with priority access lines for Owners Club and Elite guests.
Do I have a Free Play bonus offer available? What about gift giveaways, drawings and events?
You can view any available offers at mychoice.com. Make sure your email has been updated at mychoice.com in order to receive notification of upcoming offers. If we are unable to connect with you via email, you will miss out on valuable offers! We have no gift giveaways or drawings planned at this time. Other events will be scheduled at a later date.
When will you open the restaurants?
• Beerhouse is open daily for lunch and dinner from noon – 10 p.m. Sunday – Thursday and from noon – midnight Friday and Saturday. Face coverings are required to enter restaurants and can be removed once seated.
• Asia Noodles is open from 6 p.m. – 2 a.m., Friday through Monday.
• Club 38 is open Monday – Saturday from 4 p.m. – 10 p.m., and Sunday from 2 p.m. – 8 p.m.
• Cibare Barista will be open daily from 7 a.m. – 1 p.m.
• Burger Brothers is open from 5 p.m. to 3 a.m. Wednesday and Thursday and Noon to 3 a.m. Friday through Sunday.
• 1904 Steakhouse is open 5 p.m. to 10 p.m., Friday through Sunday. Indoor and outdoor seating will be available.
When will you open the hotel?
The hotel has reopened. The Fitness Center remains closed.
What about my tier status and mycash?
1. No tiers were downgraded during the closure.
2. We are providing guests a minimum of 12 months to earn their tier status for 2021.
3. We are suspending mycash expiration until further notice.
What else should be noted?
Please note the following:
• To avoid lines at the cashier, we recommend using kiosks to cash tickets and break bills.
• Please use casino bars or beverage servers for all drinks; self-serve beverage stations are closed.
• Valet service is temporarily not available.
• The VIP Lounge is open with limited service for Elite and Owners Club guests from 4 p.m. – 10 p.m. Monday – Thursday, 4 p.m. – midnight Friday – Saturday and 10 a.m. – 4 p.m. Sunday.
• The best way to stay up-to-date is through Facebook and by visiting our website. We'll be posting live updates and more information as it becomes available.
